TERMS & CONDITIONS
ACCEPTANCE OF TERMS
By placing an order at ilvys.com.au, you agree to abide by the terms and conditions outlined herein. Please read these terms carefully before making a purchase.
CUSTOMISATION REQUEST
a. You may submit customisation requests for our products, specifying details such as colour, size, and personalisation at felicia@ilvys.com.au.
b. The accuracy of the information provided for customisation is your responsibility. We will produce the product based on the details provided.
PAYMENT
a. Payment is required in full at the time of order placement.
b. Prices are inclusive of customisation fees and do not include shipping charges, taxes, or other additional fees.
CANCELLATION AND REFUNDS
a. Customized orders cannot be cancelled once production has commenced.
b. Refunds will only be issued for defective products or errors on our part. Please review your customisation details carefully before submitting.
PRODUCTION TIME
a. Production times for customised items vary and will be communicated upon order confirmation.
b. Delays may occur due to unforeseen circumstances; however, we will make reasonable efforts to notify you of any significant delays.
SHIPPING
a. Shipping costs are the customer's responsibility and will be added to the total order amount.
b. We are not responsible for shipping delays, loss, or damage incurred during transit.
QUALITY ASSURANCE
a. We strive to deliver high-quality customised products. If you receive a defective or incorrect item, please contact us for a resolution within 7 days of receipt.
INTELLECTUAL PROPERTY
a. Any custom designs or artwork created by our team remain the intellectual property of our retail shop.
b. Reproduction or use of our designs without explicit permission is prohibited.
COMMUNICATION
a. Communication regarding your order will primarily be through at felicia@ilvys.com.au.
GOVERNING LAW
The laws of Australia govern these terms and conditions, and any disputes will be subject to the exclusive jurisdiction of the courts in that jurisdiction.
You acknowledge and agree to these terms and conditions by making a purchase. We reserve the right to update or modify these terms at any time, and such changes will be effective upon posting on our website. It is your responsibility to review these terms periodically for updates.